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Do I need to pay a deposit when I make a hotel reservation?

Card details are taken for guarantee.  For larger bookings with multiple rooms, a deposit will be required.

 

Do I need to pay a deposit when I make a restaurant reservation?

Card details are taken for guarantee.  For bookings of 7 guests or above a deposit of £20 per person would be required.

 

What is your cancellation policy for accommodation?

 

48 hours if booked direct with us or via our website.

What is your cancellation policy for a restaurant reservation?

 

24 hours

 

What menus are offered?

 

We only serve one menu which is a 8 course Tasting Menu. We don’t offer an ‘A la Carte’ style menu.

Do You Offer Accomodation?

Yes, we have nine rooms (3 ground &  6 first floor). Pentonbridge currently only offers a single 8-course tasting menu and is therefore not best suited for multiple night bookings. Since it would involve repeating the restaurant experience.

We only offer an overnight stay with dinner from our tasting menu and breakfast. Please check our availability online or call. 

Can you cater for all dietary requirements?

 

Unfortunately, due to our cooking style we are unable to cater for those who are dairy intolerant or those following a vegan diet.

For customers who are unable to consume meat, fish or shellfish we are happy to substitute courses from our vegetarian menu with at least 48hours notice.

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Please be aware that due to the seasonality and complexity of our dishes, we are unable to cater to guests who do not eat eggs or dairy (plus a limited number of other dietary requirements)

If you are unsure whether your own dietary needs can be fulfilled, please don’t hesitate to contact our team to discuss.

 

Can you cater for vegetarians?

 

We require 48 hours notice to be able to cater for vegetarians

 

 

Do we provide a children’s menu/ are children allowed in the restaurant?

 

We are sorry, but given the time it takes and style of food we don’t feel that our restaurant is suitable for young children. We therefore don’t allow babies, infants or children under 12 in the restaurant.

Do we have an EV Charger

 

Yes, we have 2 charging points available. 

 

 

What time is check in/out?

 

Check-in from 3 pm until 9.30 pm, check out by 11 am

 

 

Are dogs allowed?

 

Dogs are welcome in our bar, lounge and conservatory areas

Do you have any dog-friendly bedrooms?

 

We have three dog-friendly rooms located on the ground floor

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